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5 Consumer Trends To Transform Customer Experience

  • 10 Apr 2024
  • 11:30 AM - 1:30 PM
  • Burovision Ottawa, 300 Sparks Street, Suite 230, Ottawa, ON K1R 7S3
  • 15


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5 Consumer Trends That Will Transform Customer Experience

The world is on fire, people are anxious and creative thinking is being democratized. Join us to review 5 emerging expectations that will inspire and motivate you to build for the future, today. 

Jeff Chan | Senior Manager, Enterprise Innovation, TD Invent

His team identifies the art of the possible by looking at the intersection between emerging tech and shifts in consumer expectations. His strategies have led TD to introducing customer service on messaging apps, using AI for creative development, and getting the brand into esports.

Jeff studied computer science with almost 20 years of digital marketing & product strategy experience across ecommerce, startups and financial services.


    April 10, 2024

     11:30 AM - 1:30 PM ET 

    Burovision Ottawa, 300 Sparks Street, Suite 230, Ottawa, ON K1R 7S3

    Members - $20.00
    Non-Members - $50.00

    Young Leader Member - $10.00

    Young Leader Non-Member - $25.00

*HST Not Included

Cancellation policy:  Cancellations with request for a refund must be in writing and received via email by April 1, 2024. No refunds/credits will be permitted after this date.  However, substitutions are welcome.  Please send requests to 

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