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Healthcare transformation initiatives often struggle with implementation despite sound clinical strategies. The missing element is frequently the strategic use of physical space as a change management tool. This session demonstrates how healthcare executives can leverage spatial design principles to accelerate organizational transformation while maintaining operational excellence.
OUR Speaker
Susan Chang, ARIDO, NCIDQ, LEED AP, BCIN, LEAN
Executive Vice President, Workplace & Healthcare Design Advisory, JLL
With almost 30 years of experience spanning healthcare design, workplace strategy and organizational change, Susan brings a unique perspective on how physical environments can support transformation. In this session, she will draw on her experience in workplace consulting and healthcare planning to explore how strategic space decisions can improve operations, engage stakeholders and help organizations navigate change.
Read Susan’s full bio here.
The Strategic Advantage
Most organizations begin workplace strategy too late in their planning process. Optimal timing initiates spatial planning during early conceptualization, allowing leadership to align workplace elements with transformation goals rather than retrofitting after facility commitments. This proactive approach enables strategic choices that directly support care delivery evolution and technology integration.
Addressing the Physician Challenge
While hospital staff generally embrace organizational changes, physicians present unique challenges. Current physician culture often reflects independence and resistance to mandated changes from executives. Spatial design offers powerful engagement tools because environmental improvements demonstrate clear operational benefits rather than feeling like imposed requirements. When physicians experience improved workflow efficiency through thoughtfully designed spaces, they transform from obstacles into transformation advocates.
Practical Framework
Through JLL's George Brown College case study, attendees examine proven methodologies translated to healthcare environments. The session provides actionable approaches for spatial needs assessments, stakeholder engagement including physician leaders, and change management strategies leveraging physical modifications.
Participants receive measurement frameworks demonstrating quantifiable impact on operational performance, staff satisfaction, physician engagement, and patient outcomes—providing evidence to secure buy-in and justify investments.
Healthcare executives will conclude with confidence in leveraging workplace strategy effectively across staff and physician populations, understanding how spatial design bridges resistance patterns, and a proven roadmap respecting healthcare professional culture while advancing organizational objectives.
Date
October 15, 2026
Time
12:00 - 1:00 PM ET
Registration Fee
Free
Information on how to join the webinar will be emailed to registrants a few days before the event.
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